Shipping policy
Graceway Shipping Policy
Thank you for shopping with Graceway. We aim to ensure that your experience with us is smooth, secure, and satisfactory. This Shipping Policy outlines how orders are processed, shipped, and delivered.
Order Processing Time
- Orders are processed according to the shipping mode selected by the customer. Delivery timelines will vary based on the chosen shipping option, and processing begins after successful payment
- Orders placed on weekends or public holidays will be processed on the next working day.
- Any delay due to high volume or unforeseen circumstances will be communicated via email/phone.
Shipping Methods & Delivery Time
- We deliver across India through trusted courier partners.
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Estimated delivery time:
- Metro Cities: 7–10 business days
- Non-Metro Cities: 10-15 business days
- Remote/Interior Locations: 15–25 business days
- Delivery Time is depended on the mode of shipment picked by the customer at the time of purchase.
- Delivery times are estimates and may vary due to logistics constraints or natural disruptions.
Shipping Charges
- Any change in shipping charges will be displayed during checkout.
Order Tracking
- Tracking updates are controlled by courier partners and may take up to 24 hours to reflect.
Incorrect Address
- Please ensure that shipping details provided are accurate.
- In case of an incorrect/incomplete address or customer unavailability, re-shipping charges may apply.
International Shipping
- Currently, we ship only within India.
Delayed or Lost Packages
- In rare cases of delay or lost shipment, we will coordinate with the courier partner to resolve the issue.
- Graceway will not be liable for delays caused due to courier issues, natural disasters, strikes, or governmental restrictions.
Damaged or Tampered Package
- If the package appears tampered or damaged, please refuse to accept delivery and inform us immediately at support@gway.in
- Share unboxing pictures/video for quicker support and resolution.
Contact Us
For any queries related to shipping or delivery, feel free to contact:
Graceway Support Team
Email: support@gway.in
Phone:
Working Hours: 10 AM – 6:00 PM – Monday-Friday